We are committed to ensuring the best standards of practice in all our activities. Visitors to our web site can be assured that the protection of privacy and confidentiality are given the highest priority. All personal information is collected, held and used in strict compliance with the Data Protection Act 1998 and the General Data Protection Regulation (GDPR).

Information Collected

For the purpose of GDPR Cologin is a data processor and we do not collect any personal information from visitors to our website other than information that is knowingly and voluntarily given. Anonymous information is collected, such as the number of visitors to the website in a given period or details of properties and dates selected for online bookings, but it is purely statistical and cannot be used to identify an individual user. Cookies are not used to collect any other information from visitors to the website. Visitors interested in requesting more information can provide contact details via a fill-in form. Visitors cannot be contacted unless such information is given. Visitors are also invited to give additional company information but a decision not to do so does not affect any subsequent negotiations or discussions.

Use of Information

The information collected will be used to contact you with further details of our current activities or to send details of future initiatives or events. It may also be used for research purposes. You can inform us at any time if you no longer require such information to be sent. And you can request that we send details of any data we hold in relation to your booking with us by using an appropriate request form. If you provide your email address to us, you agree that we may send information to you by email in relation to our Services and in relation to any new services, initiatives or events. You will have the opportunity to unsubscribe from any such emails at any time.

We will share your details with our booking system, SuperControl for the purpose of them delivering their service to us. For example they provide a verified reviews service called UpFrontReviews and we may ask them to send you an email invitation to submit a review about your stay. We will NEVER sell your details to any third party. You consent to us providing your details to SuperControl in this way. You will have the opportunity to unsubscribe from any such emails at any time. Supercontrol are (in terms of GDPR) both a processor and a data collector and are fully compliant with all GDPR laws.

Data Security

We take appropriate measures to safeguard the information we hold from unauthorised access or improper use. Our database is stored in a secure, password protected location. Only users authorised by us have access to this data. Our booking engine is provided by Supercontrol and it is fully PCI compliant so your financial data is secure and is not held in our system.

Integrity of Data

We take all reasonable measures to ensure that the information we hold is accurate. In particular we use reliable collection methods and destroy or convert to an anonymous form, any out-of-date data. Individuals may request details of all personal information held by us using a Subject Access Request form so as to contest inaccurate or incomplete data, verify the information and have it corrected as appropriate. You may also request that data we hold may be deleted. As a matter of course, we regularly delete old customer records and as long as your booking contract with us has been concluded you may request that we delete your data. Please note, the data requested by us for the purpose of completing a booking is governed by UK and European legislation. By law we are required to collect your name and address details.

Children

Our website is not targeted at children but in any event personal information will not knowingly be collected from children under fourteen years without parental consent. As we operate a public bar with a Children’s License at Cologin, requesting the age of children in your party is appropriate.

Enforcement

Any queries relating to our collection or use of personal information should be addressed to info@cologin.co.uk