Frequently Ascked Questions
I am travelling on the world famous West Highland line to Oban – how far are you from Oban station?
We are less than 3 miles from the station and easily accessible by taxi (there is a taxi rank immediately outside the station). However, to get the most out of our beautiful area you would benefit from hiring a car.
Will you send travel directions of how to find Cologin?
We will send directions with your check in details on receipt of your final balance payment. To find us from Oban simply take the A816 heading south towards Lochgilphead and turn right to Lerags about 2 miles from the town centre. Follow the single track Lerags road into the Glen for about ½ mile and turn right again into Cologin. We are just a few minutes drive from the town centre but our location is wonderfully rural and very peaceful. If you are using a satnav be careful using our postcode as the glen shares the same postcode and some older satnav systems will take you several miles past our entrance as they follow the postcode location further down the glen. You can try using Kilbride, Argyll as this should not take you to far beyond our entrance. Once in the the glen I would turn off the satnav and use your eyes! Our entrance is well signposted….
Our group will have more than one car – will that be a problem?
There is adjacent parking for at least one car and depending on size you might be able to double park two cars in your allocated space. We have an overflow car park for trailers and extra cars within a short walk of most of our properties so parking is not a problem. Please do not park on our grass!
Do we need to bring one pound coins for the meter?
No, your meter will have been read for your arrival and all you have to do is take a final meter reading on departure. The difference between the outgoing reading and the incoming reading will give you the number of units used. We charge 10p per unit towards the costs and this includes VAT at 5% and equipment rental. The cost will vary depending on the time of year, but as a rough guide allow £1 to £3 per day. Our private houses have a fuel supplement applied on booking so there is no need to read meters in these properties. Some travel agency bookings are also sold inclusive of electricity but if you are booking through this website you will pay for electricity separately from your rental on departure.
I’m travelling from abroad and won’t have room for towels – can you provide them?
Bath towels are provided as standard – we also provide a hand towel and bath mat for the bathroom/s. If you need extra bath towels these can be hired at £2.00 per towel – if you are booking extra bed linen then extra towels will be included as part of the bed linen set.
I have twin babies and will need two cots in our bedroom – is this possible?
All our Inner Hebridean lodges can accommodate one cot per bedroom but always let us know as some have larged bedrooms than others! For example our assisted wheelchair access lodges have enough space for two cots in either bedroom. Don’t forget to bring your own cot linen.
We also use the wheelchair accessible lodges for families with three children as the twin bedroom is large enough to accommodate a fold down z-bed leaving the lounge free in the evening for the parents!
How child-friendly is Cologin?
The Barn is a family friendly pub and restaurant and holds a full ‘Children’s Licence’. This allows children under the age of 14 (accompanied by their parents) to visit the Barn until 8.00pm. The Barn offers a children’s menu (Wean’s Mains) and half portions from the main menu. Parents should note that the playpark is close to the Barn and visible from the beer garden. We also provide cots and high chairs free of charge (please bring your own cot linen) and all our accommodation has microwaves so you can warm bottles and baby food as you wish. As we have a private water supply we always recommend that you boil tap water before using with very young children and babies. The playpark with wooden climbing frame, swings and slide, is within easy reach of all our properties and is close to the Barn. It has a bark surface and is fenced from the carpark and duck pond, however, it should not be used unsupervised by an adult and we cannot accept liability for your children in the park.
Is there mobile phone reception in the area?
Depending on the network there is sketchy mobile phone reception in our Glen. Most networks are picked up in Oban, but Vodaphone works best at Cologin. We have two public phone boxes on site and the Barn bar will always take a message for guests. If you bring your laptop then you can always SKYPE using the internet network which covers all the properties and the Barn Bar. There is FREE internet connection in our accommodation and in the Barn Bar.
What if I have to cancel my holiday?
Cancellation can result in a financial loss especially if we are unable to re-let your holiday property. However, there is an optional Cancellation Protection Plan which covers the most usual reasons for cancellation. You may also have your own holiday insurance but if not, please do think through the consequences of cancellation before you enter into a contract with us by booking accommodation at Cologin.
Do you allow smoking at Cologin?
No – all accommodation at Cologin is strictly non smoking. The Barn – our country pub on site – is also a smoke free zone but you can still smoke outside! Please dispose of all cigarette stubbs carefully.
Do you have lodges with Wheelchair Access?
We have two lodges on site that are graded as ‘assisted wheelchair access’ by VisitScotland. They have wider doors and corridors and a sliding door to the bathroom with plenty of space for a wheelchair to turn within. Please note we do not have roll in showers – the bath has grab rails, a bath seat and an extra long shower hose for the overhead shower to facilitate showering whilst seated. Access is level and there is plenty of adjacent parking. There are no high level cupboards in the kitchen and if required a portable bed hoist can be used with either double or single beds. We are happy to raise bed levels if required or remove surplus furniture to provide more space. Please note, both these lodges are pet friendly and both have additional fixed single sofa beds in the living area. Please also see our accessibility statement for further details.
We have two large dogs and we are a bit worried about the animals on your farm – will our pets still be welcome?
We are extremely dog friendly and welcome up to two pets (charges apply) in our Inner Hebridean lodges and Cruachan. However, pet owners must ensure that their dogs do not foul the site. We also ask pet owners to keep dogs on a lead not just to protect our ducks and chickens (who are more often chased by toddlers than terriers) but as a courtesy to other dog owners and to those who may be wary of strange dogs. Don’t forget we’ve 17,000 acres in the hills above Cologin with waymarked forest trails where your dogs can have a really good run off the lead. You can also bring your dog into The Barn Bar – on a lead only and under close control. We may not permit dogs in the pub during meal service if we are very busy and you must ensure that your pet does not cause an obstruction or offends any other customers. Please never let your pets on the furniture and always clean up after your dog – there are dog bins strategically positioned around the site. With a little advanced warning we can normally accommodate your pet/s in our stables if you need to go away for a day without your pet. We also have a dog cage you can borrow and a huge pile of old duvets to use as dog beds if you prefer to leave your pet in your lodge but don’t trust them to stay off the furniture!
I’m a pensioner – do you give discounts?
We are delighted to offer senior citizens a generous 10% discount. We also offer a range of other discounts including a 10% discount for all our return customers. All our discounts are restricted to full week lets and exclude the peak season.
Full details of our discounts can be found on our Tariff page but we also offer special discounts throughout the year so do check the Offers page.
Can we drink the water?
Our water is from a natural spring and passes through a comprehensive water filtration plant which includes UV lights to kill any bacteria. We have used this source for 35 years without incident and our water is not chlorinated and tastes like water should do! We are subject to random water samples because we have a pub on site and the new EU regulations which require a zero contamination reading is being enthusiastically enforced by Argyll and Bute. This does mean that we will occasionally ‘fail’ and have to submit a new sample. If that happens by law we are now required to put a BOIL NOTICE in our properties. This happened recently and the notice had to stay over the duration of a weekend whilst we had the water re-tested. If you do find a boil notice in your lodge please just ask at the bar for bottled water as we are happy to provide this free of charge. Our advice all year round is to boil tap water for young children, babies and vulnerable adults. And remember that as the water is so pure and soft your shampoo and toothpaste will produce far more froth than you are used to!
Do you have Internet Access at Cologin?
We offer two secure private wi-fi networks at Cologin managed by the Networking Company. The first is in the Barn Bar (and does not reach beyond the barn); the other Cologin network covers all our letting properties at Cologin by using 3 different ISPs and various repeaters! Both networks allow FREE access but please remember we are rural and some distance from the exchange which means our broadband is SLOW – in fact VERY SLOW! Please do not download large files, stream music, play online computer games, stream TV or video as they will not work and you will crash the entire system. If this happens your access will be revoked for the duration of your stay. If you want fast broadband to download/upload a large file please connect in Oban.
“The chalet was ideal with everything required for a very comfortable stay, the only wrong thing about the stay was it was not long enough! The staff at the Barn were all very friendly and they contributed a lot to our enjoyment. The scenery and fishing were first class. We hope to return some time in the near future for a longer stay.”
Mr and Mrs Muldonwnie, Alloa.